Contact Us


Find answers to our frequently asked questions below or choose your type of enquiry to contact us.

Fields marked with an asterix (*) are required.

Optional. Knowing your country will help us answer queries about delivery, taxes and orders.

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The easiest way to request a quote for in-stock products is to add them to your cart and then choose "Request Quote". Use this form to enquire about products that are currently out-of-stock or coming soon. Fields marked with an asterix (*) are required.

The country your order will be shipped to. Required for shipping and tax calculations.

Choose either a quick quote for budgeting, a formal quote for your purchasing department, or a proforma invoice.

Select a payment method. Please note that we can only accept payment by bank transfer in £ GBP, € EUR, or $ USD.

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Fields marked with an asterix (*) are required.

Optional. Providing this will help us find your order quicker. Please check your confirmation email or purchase order.

Sorry, something doesn't look right. Please check your form and fix any errors before trying again.

Fields marked with an asterix (*) are required.

Optional. Providing this will help us find your order quicker. Please check your confirmation email or purchase order.

Optional. Letting us know the product name or SKU will help us get your request to the right team quicker.

Optional. The unique serial number printed on the back of your equipment. Required for warranty or equipment requests.

Sorry, something doesn't look right. Please check your form and fix any errors before trying again.

Our office hours are 09:00-17:00 (GMT/BST-UK) Monday to Friday and we aim to respond to all queries within 2 business days

You can also call us on +44 (0)114 2999 180 or email us directly on info@ossila.com

Frequently Asked Questions


We are currently operating as normal. Orders are being processed and dispatched on a daily basis.

Our international delivery network is still working well with only small extensions to transit times for most orders. However, there are some specific countries where larger delays are being experienced. For more information, please see our Coronavirus (COVID-19) statement.

If you have any queries then please do get in touch.

Yes. Customers who are planning their research and wish to purchase products now, but are not currently in the lab to accept delivery, can request that we hold dispatch until a convenient date. Please get in touch to make the necessary arrangements.

We ship our products worldwide from our headquarters in the UK. We use a tracked courier service as standard (usually FedEx, DHL, or UPS) but are also happy to be flexible if your University or Institution has specific requirements. Worldwide shipping via freight forwarder or other methods is available for a wide variety of countries. Please note that customs restrictions can vary between countries. If you are uncertain about shipment to your country, please contact us for advice.

If you are ordering products to an address in China and are unable to purchase from us directly, distributors are available. Please refer to our shipping to China (运往中国) page for more information.

Generally, Ossila only ship directly from the UK. Because of this, we are unable to recommend agencies in most countries. We are however happy to work with an agent or distributor, should you not be able to purchase from us directly. Please do contact us if this is the case for further information.

We work with select third party distributors in China. Please refer to our shipping to China (运往中国) page.

We aim to process all in stock orders within one business day, and unless requested otherwise, all items will be dispatched via courier. Average transit times are 1-2 days for addresses within the UK, 2-3 days for Europe or the USA, and 2-5 days for all other international locations. Please note that this does not take into account time taken to clear items through customs, as this varies from shipment to shipment.

We will contact you if any items are out of stock and can arrange a partial shipment at no extra cost to you.

Ossila aims to provide the best materials from the best suppliers for organic electronics. However, in certain circumstances patent issues can be different around the globe, and this can mean that we are unable to provide a material in a certain geographical region.

We are providing guaranteed European delivery for all EU/EEC orders and are dedicated to ensuring both that all in-stock orders are fulfilled promptly and that our European customers are not hit with any unexpected import charges. Please contact us if you have any questions.

All prices are excluding VAT (where applicable). If you are from the UK or EU then VAT will be added to your cart at checkout. If you are from a VAT-registered organisation within the EU and have a VAT number that exempts you from the charge, enter your number during the checkout process or contact us to be issued a formal quotation without VAT for your purchasing department.

If you have already placed your order, then get in touch with your valid VAT number and we will refund the VAT from the order back to your account.

We hope you love your order, but if you wish to return any items ordered, please notify us within 21 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging. Please also inspect all orders on arrival to ensure your products are in good condition.

All cancellations should be made within 24 hours of purchase. For more information, please see our returns page.

We're located in the Solpro Business Park, Windsor Street, Sheffield, S4 7WB. We are experts in international shipping and use tracked courier services as standard to ensure that you get your order as soon as possible, wherever you are in the world. All our electronic equipment is manufactured on-site and we operate our own purpose-built synthetic chemistry and device testing laboratory.