Careers at Ossila
Ossila is a small but high-growth, high-tech business based in the UK looking to continue our rapid expansion over the next few years. Formed by academics from the University of Sheffield we have now moved off-campus to give us more space to grow and we currently employ over 30 people. Our aim is to build a world-class company of significant size and stature over the next five years that helps to accelerate the pace of scientific discovery by providing standardised materials and equipment with improved performance, lower cost and great customer support.
Approximately 75% of our sales are exported to over 1000 institutions in 70 countries, we have many of the world leading research institutions as customers and have won both Institute of Physics awards for innovation and a Queens Award for export.
Location: Windsor Street, Sheffield
Employment Type: Full time
Hours: 35 hours per week
Term: 6 month fixed term
Salary: £20,000 per annum
Deadline: Wednesday, Feb 03, 2021
Start Date: As soon as possible
We have a new vacancy aimed at people looking to gain customer service experience in a high-tech business setting. This is a temporary role for 6 months to cover a team member’s maternity leave, with the potential for further employment after the fixed term, depending on the growth and needs of the business.
The role’s principal responsibility is preparing customer orders for shipment. This will involve accurately following packing instructions for scientific equipment, meeting deadlines, and ensuring adequate stock levels of all packaging material is maintained. They will also participate in other customer service tasks as part of the Customer Care team.
The Dispatch Co-Ordinator will be required to check all products, and carefully package them before shipment, so a good eye for detail is essential. Additionally, the Dispatch Co-Ordinator will partake in various other Customer Care duties such as emailing clients with quotations, processing orders, preparing shipping documentation, liaising with couriers to assist in the timely delivery of parcels, and keeping our data system up to date. Therefore, strong organisation is another key skill for this role.
The Customer Care team is the main point of contact for our international customer base, therefore excellent communication skills and a pleasant telephone manner are necessary. A successful candidate will have strong Excel and problem-solving skills.
The successful candidate will receive full training and gain practical customer service working experience in a small, fast-growing company. They will learn how to work with CRMs, stock management systems, and have the potential to learn other transferable skills.
- Methodical and diligent work ethic
- Good customer service skills
- Good interpersonal and written/oral communication skills
- Excellent organisational skills
- High attention to detail
- Good Excel and general IT skills
- Excellent record keeping
- Right to work in UK
How to Apply
To apply, send a CV and cover letter to email@example.com.
Please note that all applicants must have the right to work in the UK for the duration of the position, including UK or Irish citizens, EU citizens already enrolled in the EU Settlement Scheme or current work permit holder. No agencies please.