Easy 90-Day Returns
We always want you to be completely happy with your order but if you decide to make a return, we've made it simple and hassle-free. Our 90-day returns policy covers all equipment and accessories (excluding custom-made parts) so you can buy with confidence. No matter the reason for your return, just let us know within 90 days of delivery and, if your items are unused and in their original packaging, we’ll gladly refund the cost of the equipment.
We take pride in the quality of our products which is why our equipment is covered by a two-year warranty. If anything goes wrong or if you have any questions about your order, please get in touch to find out how we can help. Or do you need support with your materials order? We want to help so please contact us for assistance.
90-Day Returns
If you are not completely satisifed with your order, our team are available to help.
No-Hassle Refunds
It's easy to make a return or cancel your order, just follow the instructions below.
Technical Support
Our technical team are here to help with any questions about your order.
How to Return
Contact our friendly customer care team on info@ossila.com to arrange a return.
Once they approve your return, pack the equipment up in its original packaging. Read our guides on how to securely repack your equipment. 
Arrange your shipping and send your order back to us. Solpro Business Park,
Windsor Street,
Sheffield,
S4 7WB, UK
Leiden BioScience Park,
BioPartner 1 J.H Oortweg 21
2333CH Leiden, NL
Once we recieve your return, our customer care team will check the items and then process your refund (minus any original shipping costs or duties). You'll receive your refund via your original payment method in your original currency.
Before you make a return, please ensure that the item is:
As new In the original packagingUndamagedFree of contaminationReturns Help
I need help packing up my return
To make sure your return arrives safely back with us, we've put together some helpful guides so you can easily repack the equipment you would like to return.
- Glove Box
- Slot Die Coater
- Dip Coater
- UV Ozone Cleaner
- Spin Coater
- Syringe Pump
- Measurement Equipment
I want to cancel my order
We aim to process all orders within 1-2 working days. If you would like to cancel an order placed with us, please let us know within 24 hours of the purchase. If you have ordered a custom part, we may not be able to cancel your order and offer a full refund if we have already made the component, as these are unlikely to be resaleable. For orders cancelled before they are shipped, we will refund the shipping costs.
I have a technical issue
In the unfortunate event that an item malfunctions or stops working, please contact us and one of our team members will assist. For further information on our warranty policy, please see our warranty information.