The Ossila Guarantee

Worldwide Shipping

Get the equipment and materials you need at the right price wherever you are in the world. As experts in international shipping, we send our products to academic and commercial institutions in over 100 countries. And because we want to make ordering and delivery as seamless as possible for you, eligible orders ship free. Our free shipping offer is tangible, with 82% of all orders qualifying it's an offer you can actually benefit from. To us, enabling science means providing accessible research tools across the international scientific community.

Fast & Secure Dispatch

Kickstart your research with rapid dispatch and low lead times. We work closely with suppliers and streamline our manufacturing processes to keep lead times low and get ready to ship quickly so that you can get your order as soon as possible. You order will always be shipped via a secure tracked courier service so you'll know when to expect your order, helping you plan your project timeline. When we say we're here to enable science, we mean it.

Clear, Upfront Pricing

See all of our prices on our website and buy from us directly, on your own terms. We don't hide our prices behind contact forms, brochures, or salespeople because our transparency cuts down admin and makes it simpler for you to find the right equipment and materials at the right price. With our upfront pricing approach, we can help the whole scientific community thrive. We choose not to offer specific academic discounts, instead working to make sure everyone gets the best value.

Expert Support

Get meaningful, expert support from people who know the product best, understand your challenges, and care about solving them. Our customer care and technical support teams are here to help before you buy, after you buy, and any or every step in between. They'll use their deep product knowledge to help you find the right equipment and materials for your research and, after you buy, they're here when you need them to help you get the most out of your new Ossila products.

High Purity Materials

Choose high purity materials you can trust for the best possible performance, reliability, and stability in your research. From well-established to new and exciting materials, our catalogue is curated to cater to a wide range of applications and experimental requirements while prioritizing purity. Our Luminosyn™ range is always growing to offer researchers high-purity, batch-specific polymer semiconductor materials for ultimate consistency and reliability within and between experiments.

Price Drop Guarantee

Fair prices are as important to us as they are to you. This is why our R&D and manufacturing teams are always working to improve product designs and our operations team focus on building stronger supplier relationships—even small improvements can means lower costs for us and more accessible prices for you. This is a continuous process, so if we lower the price of a product after your purchase, our price drop guarantee means you'll never miss out.

2-Year Warranty

If things go wrong, we'll make it right. We pride ourselves on the performance and longevity of our equipment which is why all of your Ossila equipment is covered for repair or replacement if you run into technical issues within two years of purchase. We'll work with you to get your equipment back up and running as quickly as possible with as little disruption as possible, so that you can buy with confidence and keep your research on track.

90-Day Returns

If you change your mind, we've made it simple to return your purchase with hassle-free refunds. We always hope you're happy with your purchase but we understand that things can change so if you're ready to start a return, our customer care team are here to help. No matter the reason for your return, contact us within 90 days of receiving your order and, if the items are unused and in their original packaging, we'll gladly process your refund.