Worldwide Shipping Charges


We have customers in over 80 countries and provide free shipping worldwide for qualifying orders placed via the online checkout or with upfront payment.

Shipping Rates and Free Shipping Eligibility

Zone Destination Shipping Rate
1 UK £7 or FREE on orders over
2 USA and Canada £18 or FREE on orders over
3 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, and Switzerland £16 or FREE on orders over
4 Australia, China (Mainland), Hong Kong, Israel, Japan, South Korea, Liechtenstein, New Zealand, Singapore, Malaysia, Taiwan, and Thailand £22 or FREE on orders over *
5 Argentina, Chile, Colombia, India, Monaco, Pakistan, Peru, Philippines, South Africa, Tunisia, Turkey, and Uruguay £45 or FREE on orders over *
6 Rest of World £49 or FREE on orders over *

*Import duties or taxes may apply at customs.

Free and discounted shipping is only available to registered customers using our secure online checkout system or when payment is made upfront (e.g. by bank transfer). Shipping rates for quotes generated by our customer care team will depend on the total weight of your order and may differ from the above rates.

The appropriate delivery charges will be added automatically at checkout.

VAT Charges

All prices are excluding VAT (where applicable). If you are from the UK or EU then VAT will be added to your cart at checkout. If you are from a VAT-registered organisation within the EU and have a VAT number that exempts you from the charge, enter your number during the checkout process or contact us to be issued a formal quotation without VAT for your purchasing department.

If you have already placed your order, then get in touch with your valid VAT number and we will refund the VAT from the order back to your account.

Worldwide Shipping Information

We ship orders using a tracked courier service as standard (usually FedEx, DHL, or UPS) although we are also happy to be flexible if your University or Institution has specific requirements. Worldwide shipping via freight forwarder or other methods is available for a wide variety of countries.

Shipping Times

We aim to process all in stock orders within one business day. If any items are out of stock or require manufacturing, then we will notify you of this and upon your confirmation can arrange a partial shipment at no extra cost to you.

Unless requested otherwise, all items will be dispatched via courier and average transit times are below. Please do note that these do not take into account time taken to clear items through customs, as this varies from shipment to shipment. Please do feel free to contact our office should you have any questions about this.

  • UK: 1-2 days
  • EU/US: 2-3 days
  • Rest of the world: 2-5 days

Returns and Cancellations

We hope you love your order, but if you wish to return any items ordered, please notify us within 21 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging.

Please inspect all orders on arrival to ensure your products are in good condition.

All cancellations should be made within 24 hours of purchase.

Order Support

For all inquires regarding pending or completed orders, please contact sales@ossila.com.