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EU/EEC Guarantee

Our European customers are very important to us. In response to the political uncertainty surrounding trade between the UK and the EU/EEC, we are now offering a comprehensive EU/EEC guarantee as standard with all orders to Europe.

Ossila is dedicated to ensuring both that all in-stock orders arrive as quickly as possible, and that our customers are not hit with any import charges. We are fully prepared for a number of different possible scenarios, and are ready to respond quickly to ensure continued friction-less trade between Ossila and the rest of the European scientific community.

Please get in touch with our customer care team if you have any questions

Will I be charged VAT or other sales taxes?

No. To ensure the minimum amount of disruption for our European customers, we are handling all sales taxes. Customers in the EU will not be charged VAT when you place your order, and nor will you be liable for any sales taxes at time of delivery.

To qualify for zero-rate VAT, provide us with your VAT number either at checkout (online account required) or when you request any type of quote or proforma invoice. Please contact us for assistance if you have special VAT requirements or do not have a VAT number.

Am I going to be liable for import duties and charges?

No. We are taking steps to ensure that our European customers are not hit with any import duties or charges. We are experts in international shipping and customs and will be paying any import duties or charges as a gesture of goodwill towards our European customers.

Will it take longer for my order to arrive?

We have taken measures to keep any extension to transit times down to a minimum. Nevertheless, it may take slightly longer for your order to reach you than usual. We will continue to monitor transit times and will update both this page and our worldwide shipping information page should the situation change. All in-stock orders are fulfilled promptly to ensure that your order reaches you as soon as possible.