EU/EEC Guarantee
To ensure continued friction-less trade between Ossila and the rest of the European scientific community, we provide a comprehensive EU/EEC guarantee as standard with all orders to Europe. This protects you against any hidden costs or hassle.
Hassle-Free Delivery
Secure, tracked delivery as standard with hassle-free customs clearance
No Unexpected Costs
No import duties or fees to pay on any order to the EU/EEC
Zero-Rate VAT
Customers in Europe with a valid EU VAT number pay 0% VAT
All online orders to Europe are processed by our wholly owned subsidiary in Northern Ireland, Ossila European Fulfilment Ltd., a wholly owned subsidiary of Ossila Ltd. based in Northern Ireland. Please get in touch with our customer care team if you have any questions not answered below or if you have specific shipping or VAT requirements.
Frequently Asked Questions
Will I be charged VAT or other sales taxes?
No. To ensure the minimum amount of disruption for our European customers, we are handling all sales taxes. Customers in the EU with a valid VAT number will not be charged VAT when you place your order, and nor will you be liable for any sales taxes at time of delivery. You can provide us with your VAT number either at checkout (online account required) or when you request any type of quote or proforma invoice.
Please contact us for assistance if you have special VAT requirements.
Am I going to be liable for import duties and charges?
No. As a gesture of goodwill towards our European customers, we are paying all import duties and charges (where applicable) for orders to the EU or EEC. This is being done without any price increases and does not affect our free shipping offer.
What customs issues might arise?
We will be monitoring and managing customs processing and clearance on all orders to Europe. Having taken steps to ensure that efficient shipping routes are available to us, we do not foresee any problems. Should an issue arise, we will deal with it in a timely manner to ensure that your order still reaches you as quickly as possible.
Will it take longer for my order to arrive?
We have taken measures to keep any extension to transit times down to a minimum and are working hard to ensure that all in-stock orders arrive as quickly as possible. Nevertheless, it may take slightly longer for your order to reach you than usual. We will continue to monitor transit times and will update both this page and our worldwide shipping information page should the situation change.
All in-stock orders are fulfilled promptly via tracked courier services to ensure that your items reach you as soon as possible.
Will my order be fulfilled by Ossila Ltd. or Ossila European Fulfilment Ltd.?
All online orders to the EU or EEC will be processed by Ossila European Fulfilment Ltd. but in some cases your order may still be sent directly from our main office in Sheffield, UK. We will determine the best possible shipping route on a case-by-case basis. Dangerous Goods (DGs) will always be fulfilled from our main location.
Please note that to facilitate this, your data (such as your name and delivery address) will be shared between Ossila and Ossila European Fulfilment Ltd. Our privacy policy provides more information.
Please contact us if you have specific shipping requirements.
What are the company details for Ossila European Fulfilment Ltd
The company registration details for Ossila European Fulfilment Ltd. are as follows.
Ossila European European Fulfilment Ltd.
Clockwise River House,
44-60 High Street,
Belfast,
BT1 2BE,
Northern Ireland
Phone: +44 (0) 2890 406061
Company Number: NI675140
EORI Number: XI 370076412000
VAT Number: XI 370 0764 12