2-Year Warranty
Worldwide Shipping | Rapid Dispatch | Price Drop Guarantee | 2-Year Warranty | Easy 90-Day Returns
A wide selection of Ossila equipment is covered by our 2-year warranty policy, giving you confidence when setting up or expanding your lab and research capabilities.
By working with a number of trusted suppliers to source parts and using lean manufacturing principles at our manufacturing center in the UK, we ensure the highest quality standards for every product we make. We pride ourselves on the performance and longevity of our equipment so each item undergoes product-specific testing before being approved for shipping. But if things go wrong, we want to make it right.
Repair to Reduce Waste
We repair your equipment in the event of component
or manufacturing issues.
Replace with New
If we can't fix the fault, we'll send you a new unit
or component.
Resolve Your Issue
Our product and technical experts will work with you
to resolve your issue.
The Ossila warranty covers all equipment with the "2 year warranty" badge as standard, and guarantees the repair or replacement of your unit in the event of any issues arising from components or the manufacturing process within two years of purchase. To make a claim, please contact us via our contact page or the form below. A member of our team will be able to advise on the next steps.
Wherever practical and possible, we repair any products returned to us to reduce our environmental footprint and cut down on electronic waste. In some cases, we may even be able to ship out a replacement part to you to get you up and running as quickly as possible.
If you have any issues with your materials, electrochemical cells or electrodes, or lab supplies, please get in touch to find out how we can help. Expert support is at the heart of every single one of our products so our customer care and technical support teams will work to help you get the most out of your purchase and your research.
The Ossila Two-Year Warranty at a Glance
Our two-year equipment warranty is designed to protect you against component failures or manufacturing issues. The Ossila warranty includes:
Repair, spare parts, or replacement of defective products with the "2 year warranty" badgeIf any part is no longer available, we will replace it with a functional replacement part or a refundFree return shipping anywhere we can ship toThe warranty doesn’t cover materials, electrochemical cells and electrodes, consumables, normal wear and tear, or damage caused by misuse, accidents, environmental factors or unauthorised modifications. For safety reasons, we are unable to accept returns of any equipment which have been used with dangerous goods or biological materials. Please see our terms and conditions for full details or contact our team with any questions.