Rapid Dispatch

Worldwide Shipping | Rapid Dispatch | Price Drop Guarantee | 2-Year Warranty | Easy 90-Day Returns

Fast and secure dispatch is part of the Ossila guarantee and part of what sets us apart. As we work hard to keep our lead times short, you will find that most of our products are available for priority dispatch and that we ship the majority of in stock orders within one business day.

Our high rate of in-stock products cuts the additional admin needed to plan around and account for traditionally long manufacturer lead times. Once you order is shipped with premium tracked courier services (offered as standard), you can stay up to date with the journey of your order so you can effectively manage your research timeline.

Estimated Shipping Times

Where you are based determines how quickly your order can reach you. Our trusted courier services keep this time as low as possible, but we understand that it is helpful to get an estimate.

Table of shipping estimates

Working to Your Timeline

We will keep your research moving forward. At no extra cost, in any case where some items in your order are not available for immediate dispatch, we can split your order. With partial dispatch, in-stock items are shipped immediately, and remaining items are shipped as soon as they become available.

If you're getting organised ahead of schedule and aren't ready to receive your order, we can hold your order and ship on a date that is more convenient for you. Just let us know when you'll be ready to receive your new products and leave the rest to us.

Navigating Customs

We don't want you to worry about customs clearance, so our team is available to help with the process wherever we can. If you are unfamiliar with our unsure about custom processes, you can learn more through our frequently asked questions or you can contact our customer care team.

Occasionally, customs may request extra information or subject your order to a more thorough inspection. This can result in some items being held at customs for longer than normal. If this happens, our team will work hard to provide all the necessary information quickly so that your parcel can continue its journey and reach you as soon as possible. We monitor orders and work to ensure timely arrival. If your order is delayed for inspection, we’ll assist you however we can.

Secure Packaging

No matter how far your order is travelling, we do everything in our power to get your new products to you in good condition. All orders are packaged considering the handling and transit they will go through before reaching your lab. For equipment, protective inserts keep the product secured in place and prevent delicate components from being dislodged or misaligned. For materials, we include clear hazard information where relevant to ensure correct handling. If your order includes temperature sensitive materials, we add temperature indicators which show if the material has been exposed to extreme heat or freezing temperatures, giving you confidence that your materials will perform as expected.

Despite all our preparation, accidents and mishandling during transit can happen. In the unlikely event of your order arriving damaged or faulty, please contact us at info@ossila.com and our customer care team will arrange the next steps to rectify this.

---