Worldwide Shipping Charges
We have customers in over 80 countries and provide free shipping worldwide for qualifying orders (excludes Glove Box).
Shipping Rates and Free Shipping Eligibility
|Zone||Destination||Standard Shipping Rate||Glove Box|
|1||UK||£7 or FREE on orders over *||£50|
|2||USA and Canada||£18 or FREE on orders over *||£300|
|3||Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, and Switzerland||£16 or FREE on orders over *||£300|
|4||Australia, China (Mainland), Hong Kong, Israel, Japan, South Korea, Liechtenstein, New Zealand, Singapore, Malaysia, Taiwan, and Thailand||£22 or FREE on orders over *||£450|
|5||Argentina, Chile, Colombia, India, Monaco, Pakistan, Peru, Philippines, South Africa, Tunisia, Turkey, and Uruguay||£45 or FREE on orders over *||£500|
|6||Rest of World||£49 or FREE on orders over *||£550|
*Excludes Glove Box. Import duties or taxes may apply at customs.
We aim to process all in stock orders within one business day, and unless requested otherwise, all items will be dispatched via courier. Average transit times are given below.
Please note that this does not take into account time taken to clear items through customs, as this varies from shipment to shipment. If any items are out of stock or require manufacturing, then we will notify you of this and can arrange a partial shipment at no extra cost to you.
Order Support and FAQs
For all inquiries regarding pending or completed orders, please contact email@example.com. Answers to some of our most asked questions can be found below.
We ship our products worldwide using a tracked courier service as standard (usually FedEx, DHL, or UPS), although we are also happy to be flexible if your University or Institution has specific requirements. Worldwide shipping via freight forwarder or other methods is available for a wide variety of countries.
Orders to the EU/EEC may be processed and dispatched by Ossila BV, which is based in Leiden BioScience Park in the Netherlands. All other orders will be dispatched from our main office and manufacturing centre in Sheffield, UK.
Please note that customs restrictions can vary between countries. If you are uncertain about shipment to your country, please contact us for advice.
Generally, Ossila only ship from our sites in the UK and the Netherlands. Because of this, we are unable to recommend agencies in most countries. We are however happy to work with an agent or distributor, should you not be able to purchase from us directly. Please do contact us if this is the case for further information.
Ossila aims to provide the best materials from the best suppliers for organic electronics. However, in certain circumstances patent issues can be different around the globe, and this can mean that we are unable to provide a material in a certain geographical region.
All prices are excluding VAT (where applicable). If you are from the UK or EU then VAT will be added to your cart at checkout. If you are from a VAT-registered organisation within the EU (outside of the Netherlands) and have a VAT number that exempts you from the charge, enter your number during the checkout process or contact us to be issued a formal quotation without VAT for your purchasing department.
If you have already placed your order, then get in touch with your valid VAT number and we will refund the VAT from the order back to your account.
We hope you love your order, but if you wish to return any items ordered, please notify us within 21 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging.
Please inspect all orders on arrival to ensure your products are in good condition.
All cancellations should be made within 24 hours of purchase.
For more information, please see our returns page.
Yes. Customers can request that we hold dispatch until a convenient date. Please contact us to do so.