FREE shipping to on qualifying orders when you spend or more. All prices ex. VAT.
Join the Team About Ossila Contact Us |Log In Create Account| Worldwide Flag

Warranty Information

The Ossila two-year warranty guarantees the repair or replacement (at the discretion of Ossila) of defective equipment caused by faulty components or workmanship. To make a claim, please contact us for technical support via our contact page or the form below. A member of our team will be able to advise on the next steps.

What is Covered by the Ossila Warranty

The two year Ossila Warranty includes:

  • Free return shipping
  • Repair, spare parts, and replacement (at the discretion of Ossila) of defective products due to faulty materials or workmanship
  • If any part is no longer available, Ossila will replace it with a functional replacement part or a refund

What is NOT Covered

The two year Ossila Warranty does NOT cover:

  • Materials, consumables, and laboratory supplies (please contact us for advice).
  • Normal wear and tear, including parts that might wear out over time (e.g. Spin coater chucks, Luer Lock connector to the slot-die head, swivel lid, switches, etc. Please contact us for more information)
  • Damage from external sources such as weather, electrical outages, or power surges
  • Equipment that has been modified or serviced by anyone other than an Ossila engineer
  • Equipment that has been subjected to chemical damage through improper use
  • Equipment that has been operated outside the usage parameters stated in the User Manual associated with the equipment
  • Equipment that has been used to process any type of biological materials (viruses, bacteria, bodily fluids, etc.) because we are not able to handle items contaminated with biological waste
  • Equipment that has been rendered inoperable through accident, negligence, carelessness, misuse, contamination, improper maintenance, modification, or other external causes

If you need any further information or technical support, please contact us via our contact page or the form below.

Contact Ossila Technical Support

Optional. Providing this will help us find your order quicker. Please check your confirmation email or purchase order.

Optional. Letting us know the product name or SKU will help us get your request to the right team quicker.

Required. The unique serial number printed on the back of your equipment. We use this to process warranty requests.

Our office hours are 09:00-17:00 (GMT/BST-UK) Monday to Friday.

You can also call our main office on +44 (0)114 2999 180, and our EU office on +31 (0)718 081020, or email us directly on info@ossila.com.

For security reasons, please let us know in advance if you wish to send us an attachment or file sharing link.

Return to the top