Returns and Cancellations
We take pride in the quality of our products and the level of customer care that we provide. For returns, cancellations and any other order inquires, please contact sales@ossila.com.
Returns
We have a 30-day no-quibbles returns policy on all our equipment. If you wish to make a return for any reason, please notify us within 30 days of delivery. Please ensure that the items are:
- Returned as new
- Undamaged
- Free of contamination
- In the original packaging
For materials and other items, please contact us.
Once approved by a member of our team, returns should be sent to:
Cancellations
We aim to process all orders within 1-2 working days. If you would like to cancel an order placed with us, please notify us within 24 hours of the purchase.
Technical Support and Repair
In the unfortunate event that an item malfunctions or otherwise stops working, please get in contact with us and one of our team members will assist. If any item is covered under warranty and it is determined by us that it requires returning for repair or replacement, then any returns and re-shipments will be free of cost.
Please do note that all items are subject to the terms and conditions of their warranty. For further information on our warranty policy, please see our warranty information page.